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Frequently Asked Questions

Why do you invoice us before our renewal date

For website hosting and website domain names, we always invoice 60 days before the renewal/expiry date.

This is to allow for the delivery of the invoice and to give you 30 days to pay the invoice should you wish to renew (which we always hope that you will)

Should you choose not to renew a domain name or your website hosting, this allows you to give us sufficient notice so that we can hand this over to you or terminate your account. This is at least 30 days as per our hosting terms and conditions.

We have to renew many domain name components at least 30 days before their actual expiry date, so if we renew a domain name and invoice you, then you decide that you do not wish to renew it, we are out of pocket and that's clearly not fair.

We always automatically renew your annual hosting and domain names, so that you don't have to worry about them. If you do decide that you don't want to renew them, it's always best to tell us as soon as possible.

Please don't wait until you receive your annual invoice.
Help Topics: Accounts Enquiry

 Last Updated 4 years ago

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